Company introduction:
Celebrated by many style conscious and trend-savvy shoppers, the company has quickly become the source for the most current fashions at the greatest value.
The company is growing quickly, featuring new and exciting store environments, a constant flow of fun and creative clothing designs and the accessories to make people look come together at the right price. A phenomenon in the fashion world, the company provides shoppers with an unprecedented selection of today's fashions, always changing and always in style.
The number of employees: 20,000
**The company's HQ is in Los Angeles, CA, but the interns will frequently travel from one store location to another after several weeks of initial training in HQ
Primary Roles and Responsibilities:
Responsible for installing, maintaining, and supporting s/w and h/w issues that deal with the IT Support Team. Support technician is responsible for the installation of POS, phone, and network lines at new/relocation/remodeled stores and ensure it opens on time. He/she is also responsible for supporting HW and stores by phone or Intranet in a quick and efficient manner on-site, remotely, or by a third party vendor.
• - Must be familiar with POS to be able to support and trouble shoot.
• - Assists internal users by providing Level 1 guidance, investigating questions, and trouble-shooting issues for desktop hardware and applications, network connectivity, and related issues.
• - Routinely interacts and responds promptly to end user requests and inquiries via telephone, e-mail, intranet, and in person. Use of remote control software (Dameware and PCAnyWhere).
• - Documents reported problems and performs trouble ticket tracking, escalation, resolution, documentation and follow-up.
• - Establishes computing environment for new users, including network e-mail accounts and setting up work stations with a standard OS and application installation (using Symantec Ghost).
• - Works with end users and other Help Desk Staff to prioritize service requests.
• - Works with other IT staff to maintain complete and accurate system documentation and assist in testing new features and program updates.
• - Maintains and reports statistics on systems and applications.
• - Establishes and maintains the standard desktop installation image used by Level 1 support staff to set-up new POS or desktop machines.
Required Skills and Qualifications:
• - BS in Programming or Computer Science.
• - Practical knowledge in the following areas REQUIRED:
Supporting Microsoft Outlook 2003
Supporting Microsoft Windows 2000 and XP
Supporting Office 2003 Suites
• - Ability to manage tasks and meet schedules/deadlines.
• - Must have good organizational and communication skills – Written and Oral.
• - Must have excellent customer service and teamwork skills.
• - 25% Travel Required.
• - Must be flexible with work schedule! This is a MUST.
• - Driving experience a plus.
Physical Requirements:
Constant standing, bending and reaching. Frequent lifting of one to five pounds and occasional lifting of up to 40-50 pounds is required.
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